Privacy Policy

1. Information We Collect

We collect information necessary to provide our fitness and wellness services, including:

  • Personal Identification: Name, email address, phone number, date of birth

  • Financial Data: Credit card or banking details collected via secure third-party payment processors.

  • Health & Fitness Metrics: Physical limitations, medical history relevant to exercise, goals

  • Technical Data: IP address, browser type, and usage data gathered automatically via website cookies when you visit our site.

2. How We Collect Your Information

We gather data through:

  • Website contact, registration, and online booking forms.

  • Direct communications via email, phone, or messaging apps.

  • Automated tracking technologies (cookies) on our website.

3. How We Use Your Information

We use your data solely for operational and service improvements, including:

  • Managing memberships, class bookings, and personal training schedules.

  • Processing payments and managing accounts.

  • Tailoring fitness programs safely according to your health background.

  • Sending transactional messages and schedule updates

4. Third-Party Data Sharing

We do not sell or rent your personal data to third parties. We share data only with trusted service providers necessary to operate our business, such as:

  • Payment Processors (Stripe)

  • Gym Management Software (Momence)

  • Email & Marketing Tools (Front)

All third-party providers are required to maintain strict data security and comply with applicable privacy laws.

5. Data Security & Retention

We maintain administrative, technical, and physical safeguards to protect your personal and health information against unauthorized access, loss, or alteration. We retain your information for as long as your account remains active or as needed to fulfill legal and accounting requirements. We go through and delete inactive accounts on a regular basis.

6. Your Rights & Choices (Oregon Residents)

If you are an Oregon resident, the Oregon Consumer Privacy Act (OCPA) grants you specific rights regarding your personal and sensitive data:

  • Right to Access & Confirm: You have the right to confirm whether we are processing your personal data and to access a portable copy of that data.

  • Right to Request Specific Third Parties: You have the right to request a list of the specific third-party entities (e.g., specific payment platforms, scheduling software, or marketing vendors) with which we have shared your personal data or personal data generally.

  • Right to Correct: You may request that we correct any inaccuracies in your personal records.

  • Right to Delete: You have the right to request the deletion of personal data you provided to us or data we obtained/derived about you (subject to legal or accounting retention exceptions).

  • Right to Opt Out / Control Sensitive Data:

    • Health & Fitness Data: We will not collect or process sensitive data—such as health conditions, physical measurements, or biometric data—without your explicit prior opt-in consent. You may revoke this consent at any time.

    • Advertising & Data Sale: We do not sell your personal data or precise geolocation data. You have the right to opt out of targeted advertising or automated profiling at any time.

  • Right to Non-Discrimination: We will not deny services, charge different rates, or alter the quality of services if you choose to exercise any of your privacy rights.

  • Authorized Agents: You or an authorized agent (including via automated browser opt-out signals) may submit requests on your behalf.

To exercise any of these rights, please contact us at studio@lonefir.fitness